At Marlow Ropes we collect a small amount of data from customers and people (referred to as 'Data Subjects' in this document) who have demonstrated a legitimate interest in our products and service and who have shown an intent to purchase or find out more information about what Marlow provides as a business.
We take your privacy seriously and will only use your information lawfully to keep you informed, process your order, manage your account and to provide the products and services you have requested from us. We don't ever share your personal data with third parties for financial gain or otherwise.
These data subjects are defined as:
Collecting the following data enables Marlow Ropes to administrate sales contracts with customers, in addition to keeping all ‘data subjects’ informed of the news and developments taking place at the company through targeted and relevant marketing communications.
Our communications are time-sensitive and we ensure that our product news & special offer mailshots are occasional (approximately once per month) and not over-whelming.
Our newsletter 'The Core' is published in print form once a year in December and sent out to all existing customers as a Yearbook overview and thank you for the support shown during the year. We also send out a quarterly e-shot version which is sent out via Mailchimp/GatorMail at the end of the Spring and again, at the end of the Summer.
We collect the following:
You have the right to opt in to receive our marketing communications, and you will have exercised this right by signing up to our newsletter, requesting information or entering into a business sales contract with Marlow Ropes.
For our customers: We do not hold bank and payment details anywhere on record. If payment details are taken, e.g. credit card payments over the phone, these are administrated using our secure card payment system immediately without the need for logging the details anywhere.
For our suppliers: In addition to the above information we hold bank and payment details. These are held securely with accounting and banking systems, with access strictly limited to relevant accounts payable staff only.
In order to fulfil our obligations when engaging in a business transaction, we require the above details, and by entering into a business contract with us, you have shown legitimate interest in receiving our communications. If at any point, you do not want to receive our communications, please get in touch using the details stated further down on this page.
We store the above data for all 'data subjects' within our secure cloud-hosted server environment protected with antivirus and firewall software systems in the following databases:
Unless you ask us not to, we use the above data to send out monthly and quarterly news and product development updates to enable you as one of our valued stakeholders to be kept informed about the news, events, projects, partnerships and product developments that take place regularly at Marlow Ropes Ltd and Marlow Ropes Inc.
We are the sole owners of the information collected. Only Marlow staff have access to information that you voluntarily give us via email or other direct contact with you. We will not sell or rent this information to any third parties. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request.
We will store your data for marketing purposes until you inform us that you no longer want us to be contacting you in this way.
You can unsubscribe to any of Marlow’s email marketing mailshots at any time by either contacting the main point of contact (as shown below) or by clicking the opt out / unsubscribe button on the email marketing mailshots you receive. The unsubscribe button will usually be located at the header or footer of the mailshot.
All data subjects have the right to be erased from Marlow’s databases, unless minimum statutory data retention regulations state otherwise.
For all data queries in relation to marketing, please contact the Marketing Manager:
Emma Donovan, Telephone: +44(0)1323 444458, email: firstname.lastname@example.org
For all other data queries please contact the Data Protection Officer: Mark Fryer, +44(0)1323 444452, email: email@example.com