Quality and Standards

Quality Certification

Marlow's quality system is certified as meeting the requirements of ISO 9001:2015, as well as Directive 89/686/EEC Article 11B for our range of CE approved products.  

We are regularly audited by SGS, ISOQAR and UL in order that we meet and exceed the necessary standards.

Quality Policy

Marlow Ropes is a world-leading manufacturer of engineered synthetic fibre ropes and cordage.  It is the policy of Marlow Ropes to continually focus on our Customers’ requirements to ensure their satisfaction with the products and services that we supply.  In order to achieve this policy, we will:

• Develop performance measures to assess our success with Customers.

• Continually review quality objectives to ensure continuous improvement in the effectiveness of the quality system.

• Train and fully involve every employee in the continuous improvement of quality.

• Review the suitability of the quality policy in meeting the needs of our Customers.

• Ensure our products meet any relevant regulatory requirements including, where applicable, Directive 89/686/EEC Article 11B

It is accepted that our Customers will be the final judges of the quality of our products and services.

Environmental Policy

Marlow Ropes Ltd recognises that its activities will have an effect on both the local and global environment.  Marlow is fully committed to ensuring that the negative effect is minimised as far as is practical.

To achieve this Marlow Ropes will:

• As a minimum requirement, comply with all relevant environmental legislation.
   
• Minimise waste and make the most efficient use of resources throughout all areas of the business.
   
• Identify areas where the company’s activities influence the environment and establish actions and targets to reduce the negative impact of these activities.
   
• Monitor key performance indicators in waste, resource use and transport.  These will be periodically reviewed and targets set so as to continuously improve.
   
• Review the environmental commitment of the supply chain with the aim of ensuring the company uses suppliers that meet Marlow’s own standards wherever practical.
   
• Consider all materials used in production to ensure the company’s products have the minimum impact on the environment over their entire life cycle.
   
• Invest in the most efficient production machines and processes taking into account the full life cycle of the equipment.
   
• Ensure all employees of the company are proactive in implementing this policy through training and communication.
   
• Further our committment to a circular economy by educating our customers and end users and aligning ourselves with related organisations, to encourage action after the life of the product has ended through our re-use, re-purpose & recycle commitment.
   

This policy will be reviewed annually to ensure its continuing effectiveness.

Environmental Objectives 

In line with Marlow's Environmental Policy, Marlow Ropes have set the following objectives:

• Achieve ISO14001:2015 (for effective environmental management systems) accreditation by August 2019.
   
• Reduce waste yarn from the production process to less than 3% of the total material used.  Measured and reported on monthly.
   
• Ensure that at least 50% of the fibre waste is recycled. Measured and reported on monthly.
   
• Remove all single use plastic packaging from the standard product range (in Phase 1) and the wider use of plastic packaging in shipping and delivery (in Phase 2).   Progress to be reported on monthly.
   
• Ensure all card and paper used is sustainably sourced and FSC certified. Progress to be reported on monthly.
   
• By end 2020, either as part of an industry collective or in our own right, to have put in place recycling initiatives for end of life rope, for both Marlow and end users.

These objectives will be reviewed annually.